I like to give credit where it is due, and it is definitely due at Avis. Our experience picking up our car in Florence, which was booked through AutoEurope, was very good. The agent was very polite, helpful, and efficient. Not only did he do a good job explaining the terms of our car rental, but he offered us good directions to get out of town. Plus we got a great car, we really enjoyed the Alfa Romeo.
At drop off in Chiusi, although the Avis location is difficult to find on a back road, it is a very large business. They sell Avis cars as well as rent them, so they look like an American-style car dealership including a large glassed-in office/showroom. By the time we reached the desk inside, the agent already knew who we were and greeted us by name (he must have had a roster of cars due back, and recognized the car as it pulled in?) Check in was a breeze, but the best thing was that the agent asked us if we needed a ride to the train station, which of course we did. A very nice young guy drove us to the train station in the same car we just arrived in, our Alfa Romeo, and practiced his English with us all the way there (he is excited about a trip to New York planned for the Fall).
All in all excellent service. Really beats the lackluster service and grumpy agents at Hertz from early in our trip.
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